Our figures
QUALITY STANDARDS ESTABLISHED BY ARERA - GRI STANDARD 416-1
|
Measurement unit |
ARERA Target |
2019 |
2018 |
2017 |
2016 |
|
|
High- and medium-pressure networks subject to inspection* |
% |
>100 |
58.7 |
70.2 |
48.7 |
53 |
|
Low-pressure networks subject to inspection** |
>100 |
60.4 |
74.4 |
49.1 |
55.4 |
|
|
Compliance with the maximum time for reaching the call-out site for rapid response service |
% |
>90 |
98.9 |
97.7 |
96.2 |
96.1 |
*The target must be reached with the sum of percentage quantities achieved in the last three years
**The target must be reached with the sum of percentage quantities achieved in the last four years
CUSTOMER CARE - STANDARD GRI 416-117
|
Measurement unit |
ARERA Target |
2019 |
2018 |
2017 |
2016 |
|
|
Compliance with the maximum time set for services subject to specific commercial quality standards |
% |
100 |
98.3 |
97.7 |
97.7 |
97.6 |
|
Punctuality in appointments arranged with end customers |
% |
100 |
99.1 |
99.0 |
98.3 |
98.3 |
DIVERSITY IN THE COMPOSITION OF MEMBERS OF THE BOARD OF DIRECTOR - STANDARD GRI 405-1
|
|
Measurement unit |
2019 |
2018 |
2017 |
2016 |
|
Total Board of Directors members |
no. |
9 |
9 |
9 |
9 |
|
- of which women |
no. |
3 |
3 |
3 |
3 |
|
% |
33.3 |
33.3 |
33.3 |
33.3 |
INTERNAL CONTROL AND RISK MANAGEMENT SYSTEM - REPORTS RECEIVED
|
|
Measurement unit |
2019 |
2018 |
2017 |
2016 |
|
Reports received |
no. |
7 |
8 |
19 |
20 |
|
- of which related to the internal control system |
no. |
2 |
6 |
13 |
12 |
|
- of which related to other subjects (Code of Ethics, harassment, theft, security, etc.) |
no. |
5 |
2 |
6 |
8 |
|
Reports closed |
no. |
6 |
6 |
17 |
20 |
|
Reports under examination |
no. |
1 |
2 |
2 |
0 |
ANTI-CORRUPTION
|
|
Measurement unit |
2019 |
2018 |
2017 |
2016 |
|
Confirmed cases of corruption |
no. |
0 |
0 |
0 |
0 |
EMPLOYEES (HEADCOUNT) - GRI STANDARD 405-1
|
|
Unit of measurement |
2019 | 2018 | 2017 | ||||||
| Men | Women | Total | Men | Women | Total | Men | Women | Total | ||
| Executives | no. | 52 | 9 | 61 | 46 | 11 | 57 | 49 | 11 | 60 |
| Office workers | 1,747 | 523 | 296 | 1,571 | 369 | 1,938 | 1,569 | 369 | 1,938 | |
| Blue-collar workers | 1,361 | 3 | 2,270 | 1,361 | 3 | 1,319 | 1,331 | 4 | 1,335 | |
| Total | 3,167 | 447 | 4,096 | 3,167 | 447 | 3,614 | 3,168 | 416 | 3,584 | |
EMPLOYEES (HEADCOUNT) - EMPLOYEES BELONGING TO PROTECTED CATEGORIES - STANDARD GRI 405-1
|
|
Unit of measurement |
2019 | 2018 | 2017 | ||||||
| Men | Women | Total | Men | Women | Total | Men | Women | Total | ||
| Employees belonging to protected categories | no. | 146 | 30 | 176 | 183 | 25 | 163 | 147 | 25 | 172 |
EMPLOYEES BY LEVEL OF EDUCATION
|
|
Unit of measurement |
2019 | 2018 | 2017 | ||||||
| Men | Women | Total | Men | Women | Total | Men | Women | Total | ||
| High School diploma-holders | no. | 1,807 | 277 | 2,084 | 1,601 | 232 | 1,833 | 1,541 | 243 | 1,784 |
| Graduates | 388 | 218 | 606 | 324 | 140 | 464 | 325 | 84 | 409 | |
| Other (no high school diploma) | 1,322 | 84 | 1,406 | 1,242 | 75 | 1,317 | 1,311 | 80 | 1,391 | |
EMPLOYEES BY AVERAGE LENGTH OF SERVICE
|
|
Unit of measurement |
2019 | 2018 | 2017 | ||||||
| Men | Women | Total | Men | Women | Total | Men | Women | Total | ||
| Average age of employees (age) | n. | 51 | 49 | 51 | 52 | 50 | 52 | 53 | 51 | 53 |
| Average lenght of service (years) | 25 | 22 | 25 | 27 | 24 | 26 | 27 | 25 | 27 | |
STAFF BY POSITION
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Executives |
no. |
61 |
57 |
60 |
|
Managers |
no. |
296 |
273 |
251 |
|
Office workers |
no. |
2,270 |
1,965 |
1,938 |
|
Manual workers |
no. |
1,469 |
1,319 |
1,335 |
|
Total |
no. |
4,096 |
3,614 |
3,584 |
STAFF BY GENDER
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Total |
no. |
4,096 |
3,614 |
3,584 |
|
Men |
no. |
3,517 |
3,167 |
3,168 |
|
Women |
no. |
579 |
447 |
416 |
|
% |
14,1 |
12.7 |
11.6 |
TURNOVER RATE - GRI STANDARD 401-1
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Turnover rate* |
% |
10.9 |
9.8 |
8.7 |
|
men |
% |
10.6 |
9.1 |
8.7 |
|
women |
% |
12.3 |
14.8 |
7.6 |
|
Incoming turnover rate** |
% |
5.0 |
3.3 |
2.3 |
|
< 30 years of age |
% |
41.0 |
32.8 |
24.9 |
|
30-50 years of age |
% |
5.1 |
5.1 |
3.9 |
|
> 50 years of age |
% |
0.0 |
0.0 |
0.0 |
|
Outgoing turnover rate*** |
% |
6.0 |
4.4 |
4.1 |
|
< 30 years of age |
% |
3.0 |
2.5 |
0.1 |
|
30-50 yeard of age |
% |
2.0 |
1.3 |
0.2 |
|
> 50 years of age |
% |
8.0 |
5.5 |
3.7 |
*Departures/workforce at 31/12.
**Departures/total employees.
***Entries/total employees.
NEW HIRES (HEADCOUNT)* - GRI STANDARD 401-1
|
|
Measurement unit |
2019 | 2018 | 2017 | ||||||
| Man | Woman | Total | Man | Woman | Total | Man | Woman | Total | ||
| Total | n. | 137 | 55 | 192 | 95 | 24 | 119 | 57 | 24 | 81 |
| < 30 years of age | 115 | 41 | 156 | 67 | 12 | 79 | 39 | 10 | 49 | |
| 30-50 years of age | 20 | 14 | 34 | 28 | 11 | 39 | 17 | 14 | 31 | |
| >50 years of age | 2 | - | 2 | - | 1 | 1 | 1 | - | 1 | |
*Only the entrants from the market are considered
TURNOVER RATE - NEW HIRES* - GRI STANDARD 401-1
|
|
Measurement unit |
2019 | 2018 | 2017 | ||||||
| Man | Woman | Total | Man | Woman | Total | Man | Woman | Total | ||
| Total | % | 4 | 9 | 5 | 3 | 5,6 | 3,3 | 1,8 | 5,8 | 2,3 |
| < 30 years of age | 36 | 69 | 41 | 30,5 | 54,2 | 32,8 | 21,9 | 52,6 | 24,9 | |
| 30-50 years of age | 3 | 8 | 4 | 4,5 | 7,5 | 5,1 | 2,6 | 10,4 | 3,9 | |
| > 50 years of age | 0 | 0 | 0 | 0 | 0,4 | 0 | 0 | 0 | 0 | |
*Calculated as: new recruits/employees as at 31 December 2019
EMPLOYEES - LEAVERS (HEADCOUNT)* - GRI STANDARD 401-1
|
|
Measurement unit
|
2019 | 2018 | 2017 | ||||||
| Man | Woman | Total | Man | Woman | Total | Man | Woman | Total | ||
| Total | n. | 237 | 13 | 250 | 142 | 17 | 159 | 128 | 17 | 145 |
| < 30 years of age | 12 | 11 | 13 | 5 | 1 | 6 | 5 | - | 5 | |
| 30 -50 years of age | 124 | 4 | 17 | 7 | 3 | 10 | 6 | - | 6 | |
| > 50 years of age | 212 | 8 | 220 | 130 | 13 | 143 | 117 | 17 | 134 | |
*Consensual termination and other leavers
TURNOVER RATE - LEAVERS* - GRI STANDARD 401-1
|
|
Measurement unit |
2019 | 2018 | 2017 | ||||||
| Man | Woman | Total | Man | Woman | Total | Man | Woman | Total | ||
| Total | % | 7 | 2 | 6 | 4,5 | 3,8 | 4,4 | 4 | 4,1 | 4,1 |
| < 30 years of age | 4 | 2 | 3 | 2,3 | 4,2 | 2,5 | 2,8 | 0 | 0,1 | |
| 30-50 years of age | 2 | 2 | 2 | 1,1 | 2 | 1,3 | 0,9 | 0 | 0,2 | |
| > 50 years of age | 9 | 2 | 8 | 5,6 | 4,7 | 5,5 | 5 | 6,5 | 3,7 | |
*Calculated as: leavers/employees as at 31 December 2019
EMPLOYEES (HEADCOUNT) BY TYPE OF CONTRACT - GRI STANDARD 102-8
|
|
Measurement unit |
2019
|
2018 |
2017 |
||||||
|
|
|
Man |
Woman |
Total |
Man |
Woman |
Total |
Man |
Woman |
Total |
|
Long term |
n. |
3.353 |
535 |
3.888 |
3.040 |
427 |
3.467 |
3.074 |
405 |
3.479 |
|
Fixed term |
n. |
2 |
0 |
2 |
4 |
0 |
4 |
1 |
1 |
2 |
|
Apprenticeship/internship |
n. |
162 |
44 |
206 |
123 |
20 |
143 |
93 |
10 |
103 |
|
|
|
|
|
|
|
|
|
|||
|
Part-time |
n. |
11 |
43 |
54 |
8 |
33 |
41 |
41 |
8 |
31 |
|
Full-time* |
n. |
3.506 |
536 |
4.042 |
3.159 |
414 |
3.573 |
3.573 |
3.160 |
385 |
|
Casual |
n. |
0 | 0 |
|
|
3 |
|
|
3 |
|
*Fixed- term contracts also include part-time contracts
TRAINING - GRI STANDARD 404-1
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Total hours of training supplied |
no. |
84,038 |
67,537 |
66,000 |
|
· of which to women |
no. |
7,856 |
5,364 |
5,945 |
|
· of which to men |
no. |
76,182 |
62,173 |
60,055 |
|
Average hours of training per employee |
no. |
21 |
19 |
18 |
AVERAGE HOURS OF TRAINING PROVIDED PER PROFESSIONAL CATEGORY* - GRI STANDARD 404-1
|
|
Unit of measurement |
2019 |
2018 |
2017 |
| Total employees |
Hours/no. |
21 | 19 | 12 |
| Executives |
Hours/no. |
30 | 21 | 34 |
| Middle Managers |
Hours/no. |
27 | 27 | 24 |
| Office Workers |
Hours/no. |
18 | 18 | 10 |
| Blue-collar workers |
Hours/no. |
22 | 18 | 14 |
*Data may include multiple participations per individual participant.
TRAINING PROVIDED BY SUBJECT MATTER AND TYPE - GRI STANDARD 404-1
|
|
Measurement unit |
2019 |
2018 |
2017 |
|||
|
|
Hours |
Partecipants |
Hours |
Participants |
Hours |
Participants |
|
|
Training on HSEQ topics* |
no. |
37,679 |
5,220 |
30,441 |
4,382 |
20,701 |
3,049 |
|
Training on the Code of Ethics - Model 231 - Anti-Corruption - Antitrust - ERM - regulatory system |
no. |
367 |
302 |
209 |
78 |
899 |
331 |
|
Management training |
no. |
18,752 |
5,224 |
11,595 |
1,470 |
14,038 |
3,200 |
|
Technical/specialist training |
no. |
27,241 |
3,392 |
25,292 |
2,580 |
30,363 |
2,595 |
*All training courses in the field of "health and safety" have been organised and delivered in accordance with the provisions of the State-Regions Agreement of 21 December 2011.
WOMEN / MEN PAY GAP BASIC SALARY* - GRI STANDARD 405-2
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Pay differences men/women (executives) |
% |
84.7 |
85.2 |
80.90 |
|
Pay differences men/women (managers) |
% |
94.5 |
92.8 |
93.10 |
|
Pay differences men/women (office workers) |
% |
98.2 |
97.4 |
98 |
*The figures do not include Seaside and Medea
WOMEN / MEN PAY GAP AVERAGE REMUNERATION13* - GRI STANDARD 405-2
|
|
Unità Misura |
2019 |
2018 |
2017 |
|
Executives |
% |
74.7 | 80,0 | 75,0 |
|
Middle Managers |
% |
89.8 | 90,3 | 89,7 |
|
Office Workers |
% |
93.4 | 93,1 | 92,7 |
*The figures do not include Toscana and Toscana Energia Green
Average remuneration: basic salary raised by increases, such as those for length of service, bonuses in cash or securities, benefits, paid overtime, payments for unused holiday entitlement or any other form of indemnity (e.g. transport expenses, board/lodging costs and child care service expenses).
Protected categories
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Total |
no. |
176 |
163 |
172 |
|
men |
no. |
146 |
138 |
147 |
|
women |
no. |
30 |
25 |
25 |
PARENTAL LEAVE GRI STANDARD 401-314
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Total positions open |
no. |
285 |
299 |
309 |
|
men |
no. |
230 |
246 |
261 |
|
women |
no. |
55 |
53 |
48 |
|
Positions opened during the year |
no. |
29 |
16 |
33 |
|
men |
no. |
24 |
13 |
31 |
|
women |
no. |
5 |
3 |
2 |
|
Positions closed during the year |
no. |
256 |
283 |
276 |
|
on return |
no. |
246 |
276 |
231 |
|
men |
no. |
196 |
227 |
190 |
|
women |
no. |
50 |
49 |
41 |
|
on termination |
no. |
10 |
7 |
45 |
|
men |
no. |
10 |
6 |
40 |
|
women |
no. |
0 |
1 |
5 |
*Data on parental leave refers to the L. 53/2000.
Absenteeism rate*
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Absenteeism rate |
% |
6.1 |
6.6 |
6.9 |
|
- women |
% |
6.0 |
6.5 |
7.2 |
|
- men |
% |
6.7 |
7.0 |
6.9 |
*The absenteeism rate includes hours of absence for: illness, accidents, unjustified absences, lateness outside of flexible working hours, paid and unpaid leave, parental leave, leave for family illness (Italian Law 104/92), taking university exams and for the death of close relatives. Executives are not included in the calculation.
COLLECTIVE BARGAINING AGREEMENTS - GRI STANDARD 102-41
|
|
Measurement unit |
2019 |
2018 |
2017 |
|
Total |
% |
100 |
100 |
98 |
EMPLOYEE DISPUTES*
|
|
Measurement unit |
2019 |
2018 |
2017* |
|
Total pending disputes (only employees/former employees) |
no. |
20 |
21 |
18 |
|
begun during the year |
no. |
13 |
18 |
13 |
|
closed during the year |
no. |
15 |
15 |
21 |
* Italgas Holding has no disputes with employees (or former employees)
EMPLOYEE INJURIES - GRI STANDARD 403-2
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Total non-commuting accidents |
no. |
6 |
8 |
13 |
|
Total commuting accidents |
no. |
11 |
9 |
11 |
|
Total accidents |
no. |
17 |
17 |
24 |
|
|
|
|
||
|
Frequency index* |
no. |
2.79 |
2.89 |
4.10 |
|
Severity index** |
no. |
0.24 |
0.13 |
0.21 |
|
Near Miss |
no. |
44 | 30 |
7 |
|
Absenteeism Rate*** |
% | 6.1 | 6.7 | 6.9 |
*Days of absence due to accident / thousands of hours worked
**Accidents recorded / millions of hours worked
***Total number of days lost in the period / total number of working days in the period
CONTRACTORS’ INJURIES - GRI STANDARD 403-2
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Total non-commuting accidents |
no. |
8 |
4 |
7 |
|
Total commuting accidents |
no. |
0 |
0 |
2 |
|
Total accidents |
no. |
8 |
4 |
9 |
|
|
|
|
||
|
Frequency index |
no. |
1.85 |
1.44 |
4.29 |
|
Severity index |
no. |
0.11 |
0.11 |
0.22 |
SAFETY-RELATED COSTS
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Training |
€K |
320 |
122 |
380 |
|
Insurance |
€K |
2,067 |
1,445 |
1,445 |
|
Safety management |
€K |
3,743 |
3,338 |
3,347 |
|
Personal protection equipment |
€K |
1,194 |
232 |
251 |
|
Plants and equipment |
€K |
3,816 |
2,402 |
1,529 |
INVESTMENTS IN SAFETY
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Safety management |
€K |
6,727 |
9,842 |
8,106 |
|
Plants and equipment |
€K |
5,998 |
3,891 |
3,946 |
INVESTMENTS IN THE COMMUNITY - GRI STANDARD 203-1
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Sponsorships |
€K |
671 |
687.6 |
242 |
|
Charitable donations |
€K |
26 |
76 |
76 |
|
Total |
€K |
697 |
764 |
318 |
INVESTMENT AREAS
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Cultural activities |
% |
26 |
34 |
72 |
|
Energy education |
% |
4 |
11 |
5 |
|
Other |
% |
76 |
55 |
23 |
SELECTION AND QUALIFICATION OF SUPPLIERS - 2019 - GRI STANDARD 308-1; 414-1
|
Measurement unit |
Total |
of which for health and safety requirements (*) |
of which for environmental requirements |
of which for job protection requirements (*) |
||
|
|
PRODUCT CATEGORY - GOODS |
|||||
|
Total qualified suppliers |
no. |
389 | 389 | 122 | 389 | |
|
Total qualified suppliers |
% |
100 | 100 | 24 | 100 | |
|
|
PRODUCTS CATEGORY - WORKS |
|||||
|
Total qualified suppliers |
no. |
257 | 257 | 141 | 257 | |
|
Total qualified suppliers |
% |
100 | 100 | 49 | 100 | |
|
|
PRODUCTS CATEGORY - SERVICES |
|||||
|
Total qualified suppliers |
no. |
1,053 | 1,053 | 433 | 1,053 | |
|
Total suppliers qualified |
% |
100 | 100 | 38 | 100 | |
*The social criteria considered are those of Sustainability reported in the ITG Code of Ethics, while the environmental criteria refer to the ISO 14001 standards
ENVIRONMENTAL INVESTMENTS
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Air and climate protection |
€K |
3,894 |
3,587 |
3,619 |
|
Soil and subsoil protection |
€K |
137 | 112 |
25 |
|
Waste and water management |
€K |
3,603 | 2,449 |
2,150 |
|
Other environmental protection activities |
€K |
45 | 21 |
10 |
ENVIRONMENTAL COSTS
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Air and climate protection |
€K |
2,122 |
1,465 |
992 |
|
Soil and subsoil protection |
€K |
6,954 |
3,696 |
6,207 |
|
Waste and water management |
€K |
4,487 |
3,659 |
1,000 |
|
Other environmental protection activities |
€K |
44 |
58 |
22 |
ENERGY CONSUMPTION19. GRI STANDARD 302-1, GRI STANDARD 302-3
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Direct consumption of primary energy from renewable sources (A) |
TJ |
0 |
0 |
0 |
|
Direct consumption of primary energy from non-renewable sources (B) |
TJ |
472.09 |
458.32 |
478.7 |
|
- of which natural gas (C) |
TJ |
61.03 |
13.89 |
381.4 |
|
- of which diesel (D) |
TJ |
17.90 |
63.98 |
79.6 |
|
- of which petrol (E) |
TJ |
25.45 |
19.37 |
17.7 |
|
Electricity purchased (F) |
TJ |
100.05 |
103.27 |
112.7 |
|
Electricity self-produced from renewable sources (G) |
TJ |
4.97 |
0.14 |
0.13 |
|
Electricity sold (H) |
TJ |
4.80 |
0.07 |
0.07 |
|
Total energy consumption (B+F+G-H) |
TJ |
572.13 |
561.59 |
591.4 |
|
Energy intensity* |
TJ/106Sm3 |
0.072 |
0.072 |
0.076 |
* Total energy consumption out of the total gas distributed
ATMOSPHERIC EMISSIONS
|
Measurement unit |
2019 |
2018 |
2017 |
|
|
Natural gas emissions |
106Sm3 |
8.02* |
28.2 |
28 |
|
Total GHG emissions |
103ton CO2eq |
459.08 |
717.43 |
657.3 |
|
- of which scope I** |
166.18 |
515.07 |
513.9 |
|
|
- of which scope II |
8.79 |
9.08 |
10.4 |
|
|
- of which scope III*** |
284.11 |
193.29 |
133.03 |
|
|
Carbon intensity**** |
tons CO2eq /106Sm3 |
19.88 |
67.0 |
66.2 |
|
NOx emissions |
ton |
27.42 |
30.01 |
32.2 |
(*) The data was recalculated on the basis of the new methodology for calculating the natural gas emissions based on the the Picarro “Cavity Ring-Down Spectroscopy” technology (CRDS), consequently also affecting scope I emissions, total GHG emissions and carbon intensity. Learn more at the paragraph "New methodology for calculating the natural gas emissions".
(**)CO2eq emissions were consolidated according to the operational control approach. The GHG gases included in the calculation are CO2 and CH4 and emissions were calculated with a methane GWP of 28, as suggested in the scientific study of the Intergovernmental Panel on Climate Change (IPCC) “Fifth Assessment Report IPCC”
(***) Includes emissions related to gas supplied, business travel and the launch of new initiatives. As regards the calculation of scope 3 emissions related to supplied gas, Italgas employed an internal methodology that uses a factor to convert the value of supplied gas into CO2 emissions for each product category.
(****) Calculated as scope 1 and scope 2 / distributed gas emissions
TOTAL WASTE FROM PRODUCTION AND RECLAMATION - GRI STANDARD 306-2
|
Measurement unit |
2019 |
2018 |
|
|
Total product waste |
ton |
647.16 |
808.64 |
|
- of which dangerous |
ton |
6.36 |
10.37 |
|
- of which non-dangerous |
ton |
640.80 |
798.27 |
Italgas also carries out environmental reclamation and requalification activities that include, along with the reclamation of the environmental matrices related to the site, also the possible demolition of parts of the same and the related disposal of all waste produced.
ultimo aggiornamento 08 August 2020 11:14 UTC